Leadership Skills for Managers
Managers often have to wear many hats to do their job effectively – referee, counselor, judge, coach, and negotiator. The key to successful management is effective, competent leadership. Leadership is an essential quality in a manager. It is how you get your team fired up and willing to follow your plan. Leadership is a skill that can be learned like any other skill. Leadership is a skill that can be improved with practice.
This course is designed to educate managerial level or potential managerial employees the techniques of developing successful leadership qualities and how to be effective managers. There are no training requirements. Upon completion of this learning event, management employees will demonstrate knowledge of the basics of managing themselves and others. Employees will learn to identify the steps in the process of communication and organization, the concepts of principled leadership, change management, conflict resolution, customer service, and more. The course will also aid the employer when implementing the EEOC Standards.
Relevant Standards: EEOC – Equal Employment Opportunity Commission Standards
- Linear Duration/min: 00:26:00
- Complexity/Difficulty: Level I (very easy)
- Interactivity: Level II
- Prerequisites: None
Target Audience: This course is intended for managers of all levels, in all industries.
Competencies:
To successfully complete this course, the Learner will demonstrate the ability to:
- HRM 14.1.0 Introduction and objectives 01:31
- HRM 14.2.0 Identify the communication process and effective communication techniques 04:31
- HRM 14.3.0 Identify effective planning and organizing skills 02:44
- HRM 14.4.0 Identify major points of principled leadership and administrative excellence 01:53
- HRM 14.5.0 Identify concepts of change management 01:55
- HRM 14.6.0 Identify concepts and strategies of conflict resolution 03:19
- HRM 14.7.0 Identify concepts and strategies of performance management 02:15
- HRM 14.8.0 Identify concepts and strategies for customer service 01:55
