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SafetySkills Online Safety Training

Successful Guest Service Techniques Thumbnail
For Multiple Users
Hospitality is a service industry, and providing excellent service to guests is the most important part of the job. Cornell University’s Center for Hospitality Research estimates that there are 5,000 interactions between employees and guests every day in a moderate-sized hotel. Employees on the front lines will deal with guests many times every day, but even staff in behind-the-scenes roles will have to deal with guests once in a while, and their actions will affect the level of service even when they have no contact with a guest. This course will help employees in the hospitality, food service, and guest services industries identify successful guest services techniques and how to incorporate them into their daily routine.
CEU 0.1
Duration 00:30:00
Relevant Standards N/A
Difficulty 1
Interactivity 2
Prerequisites None
Competencies
HSP 2.1.0 - Recognize the course objectives
HSP 2.2.0 - Identify commonly accepted principles of guest services
HSP 2.3.0 - Identify recommended methods for creating positive first impressions
HSP 2.4.0 - Recognize the importance of personal behavior and appearance in relation to successful guest services
HSP 2.5.0 - Identify recommended techniques for successfully meeting guest’s needs
HSP 2.6.0 - Identify common barriers to successful service and how to react to them

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An Engaging Experience

SafetySkills online safety training courseware encompasses rich media animations, studio produced audio, dynamic Flash and 3D simulations designed not only to convey the subject matter, but to engage the learner.

Your learners won’t be able to go brain-dead, simply toggling through slides; rather they are continuously challenged throughout the course to solve puzzles, answer questions and interact with the training.

Because Online Safety Training is NOT a Spectator Sport

Comprehensive Catalog

Online Safety Training

The SafetySkills training library consists of 350+ environmental, occupational health and safety (EHS) and human resources (HR) compliance titles targeted toward multiple industries.

We believe that training is more effective when the learner can identify and relate to the situations, subjects and environments specific to their own industry. SafetySkills online safety training courseware includes EHS and HR series focused on specific industries, including:

  • Powerfully Easy Training Management

    Our cloud-based LMS helps you assign, track and report on all of your organization's safety training activities.

  • Always Current, Always Compliant

    We are the support team. We stand behind our products with best-in-class, in-house technical and customer support.

  • Accurate and Effective Online Safety Training

    Over 10,000 companies choose SafetySkills to help meet their environmental and occupational health and safety training requirments.