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IT Support Technician

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Are you ready to jump-start your career with one of the best SaaS companies in Oklahoma? Are you comfortable being surrounded by incredibly smart and driven people that push you to be better? If you’re looking for rapid career growth and are inherently all these things, read on to see if you would be a good fit for us.

Job Description

The IT Support Technician will provide support with technical and functional assistance.

Requirements

  • Effectively communicate with team members & customers with excellent verbal and written communication skills
  • Highly organized, detail oriented and self-motivated with strong customer relationship skills
  • Willingness and commitment to ongoing learning and self-development
  • Understanding of networking fundamentals and troubleshooting, including ISP Equipment, Firewalls and Switches
  • Strong working knowledge of PCs, Servers, VMs, VLANs, MFPs and Email
  • Strong experience with Windows OS and Microsoft Office Products
  • Excellent troubleshooting skills for Operating Systems and Network issues
  • Minimum of 3 years previous technical support related experience

Responsibilities

  • Serve as support for all Workstation, Server, Network and Software related issues.
  • Configure and install equipment
  • Use advanced troubleshooting techniques to resolve complex problems using available tools
  • Courteously obtain and convey concise problem information for internal service personnel
  • Solve problems in Windows platforms with equal proficiency
  • Maintain relationship with our MSP and their supported products and services
  • Assist with Identifying available solutions to enhance and improve support delivered to customers
  • Review and update documentation as needed
  • Other duties as assigned

Education & Work Experience

  • 3-5 years of experience in support
  • A+, Net+, Certifications strongly recommended

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability
  • TelaDoc
  • Life Insurance (1 times salary up to $100k)
  • Long Term Disability
  • Flexible Spending Account (FSA)
  • Dependent Care (FSA)
  • Gym Membership (Employee pays half)
  • PTO – 3 weeks for new employees
  • Holiday Pay
  • 401k
  • Casual dress code

Physical Requirements

While performing duties of this job, the employee is regularly required to sit and work at a computer. The employee must be able to lift/move weight up to 40lbs. Employee is also required to accept incoming calls and must be able to hear and speak.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

SafetySkills believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, religion, sex, national origin, age, marital status, status as a qualified individual with a disability, genetics, veteran status, or any other basis prohibited by federal, state or local law (collectively “Protected Statuses”). Equal employment opportunity will be extended to all persons in all aspects of the employer/employee relationship, including but not limited to recruitment, hiring, training, education, compensation promotion, transfer, discipline, layoff and termination and benefits and assignments.  

Hours Of Work

This is a full-time position. The standard workday is generally from Monday through Friday, with 8 hours commencing from 8:00 am until 5:00 pm, with one hour for lunch.

About SafetySkills

SafetySkills provides award-winning, engaging online safety training for HR compliance and EHS competencies, offering a comprehensive online solution for users to select and assign interactive compliance training to their employees. Since 2007, the SafetySkills team has developed and deployed over 700 EHS online training titles for organizations in six different languages.

EEO

SafetySkills believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, religion, sex, national origin, age, marital status, status as a qualified individual with a disability, genetics, veteran status, or any other basis prohibited by federal, state or local law (collectively “Protected Statuses”). Equal employment opportunity will be extended to all persons in all aspects of the employer/employee relationship, including but not limited to recruitment, hiring, training, education, compensation, promotion, transfer, discipline, layoff and termination, and benefits and assignments.

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