Customer Care

A team of professionals dedicated to helping our clients every step of the way, from implementation to issue resolution

  • Knowledgeable and Friendly
  • Available with Any Plan
  • Committed to Your Experience
So much more

Than problem solvers

At most companies, the customer service team only gets involved when there is an issue. However, at SafetySkills, we believe in taking care of our clients from the very beginning. This is why our Customer Care team is involved in the full client lifecycle, from onboarding through regular platform usage and, of course, resolving potential issues.

Our team strives to be transparent about the product development process and invites customer ideas and feedback through our user forums. SafetySkills support staff are always willing to structure products and develop features to meet customer needs.

Quick response times

Did you know the average response time to handle a customer service request is more than 12 hours? On a typical work day, our clients often get a response in less than 10 minutes.

Putting the customer first

Every Customer Care representative is trained on every product we offer so your questions can be answered quickly and accurately, letting you get back to what is important — your safety.

Resolving any issue

Our Help Desk team supports our customers with technical questions. This includes everything from lost passwords to making sure the learning platform itself is running smoothly for every user.

The latest news

At Your Fingertips

Stay caught up with industry-specific articles, general safety training information and SafetySkills news by reading our latest blog posts.